We are strategists who study how brands connect with people.
Our team uses all the usual methods for accomplishing this task (e.g., ethnography, in-depth interviews, online panels, seances, tarot cards, focus groups, etc.).
The conclusions drawn from our studies allow our clients to create more effective strategies for product development, sales, distribution, and advertising.
We conduct our work like a think tank, with our clients—be they brands or agencies—as partners in the process.
Plannerzone’s practice areas include:
Our research is informed by our fascination with ideas, beliefs, and behavior. We devote a lot of time to learning from minds better than our own. Sometimes this carries us into the realm of behavioral models, service design and systems thinking, each a tool that helps us understand the dependencies we observe in our studies.
Plannerzone works with advertising agencies such as R/GA, Digitas, J. Walter Thompson, Saatchi & Saatchi, BBDO, Mother, Wieden + Kennedy, and Ogilvy & Mather. Direct corporate clients have included Apple, Proctor & Gamble, Ameriprise Financial Services, Nestle, and 3M.
People are people. They aren’t customers, consumers, target audiences, segments, or low-hanging fruit. They are people with the kinds of joys, concerns, fears, and worries that real people have for their families, their livelihood, and their well-being. When we talk to a person as a part of a project, whether interview, group discussion, or a visit to a private home, that person—the person we are talking to—is the most important person in the world.
The reason is simple: Real people are interesting, and they hold the key to solving many of your business problems.
Qualitative research is not quant, and quant is not qual. There isn’t really such a thing as qual/quant. They are, in fact, two different types of research with distinctly different goals. Qualitative research tools are put to best use when digging into emotional territory to gain insight into human behavior.
This special territory is where we tap into a shared experiential space that’s difficult to measure with scientific objectivity; it is both art and science, drawing upon empathy and critical thinking to qualify the applicability of another person’s beliefs and feelings.
Quantitative research, by contrast, is all about measurement. It tells us in broad strokes how individuals, when consolidated into larger segments of the population, have behaved, or will behave. Quantitative research can effectively describe behavior, but it does little to explain why the behavior occurs. In the best of all possible worlds we use qualitative research to develop a hypothesis to test in a quantitative setting. Qualitative explores possible answers. Quantitative identifies the best answer.
We spend our time thinking about the right questions to ask, because if we ask the right questions sooner or later the right answers are sure to follow.
Are you as curious as we are? Contact us to learn more »
Having good relationships beyond your fellow planners is vital. Being on good terms with account management, creatives and above all clients can kill or cure ideas.
But what the hell do they all want? How can you be all things to all people? And are they always right?
In this session, we'll hear about Planner Hell and Planner Heaven from…
- Preethi Maroli, Global Business Director at JWT
- Mick Mahoney, ECD of RKCR Y&R
- and Fiona Lovatt, ex-Head of Marketing at Twinings, Magners and the BBC
Once we've heard the best and the worst, the conclusion is up to you.
We'll break into working groups to discuss how to turn talk into action - what you can start doing tomorrow to boost your relationships. Our speakers will chime in with their points of view, and maybe (hopefully) spark some debates.
As usual at APG:YP we'll decamp to a local pub afterward for more drinks and chat.
APG - Account Planning Group
The APG is a not-for-profit membership organisation run by Planners for Planners. If you're a planner or strategist in a communications or client company, it's the natural home for you.
We believe in the importance of excellent advertising and communications strategy. With products increasingly generic, budgets ever tighter, and communications channels more varied, it has never been more important to have crystal clear strategic thinking to set a brand apart from its competition. We also believe in the role of planning in delivering excellent strategy. Planners are at the heart of creative businesses, so are more likely than anyone else to produce strategies that are creatively inspiring.
So we're all about educating and stimulating planners and promoting the value of Planning to business both in the UK and globally. We run world class training courses for planners and strategists and put on regular events for our members - often live, provocative, and entertaining evening meetings, including our flagship Noisy Thinking series.
We aim to make you think, get you involved and encourage you to meet and get know other planners from different agencies and companies. We also run networking events - particularly for more junior strategists - and we have a bi-annual Awards scheme and annual strategy conference.
You can't afford not to be a member. To join contact firstname.lastname@example.org
For more about the APG or to get involved please contact me - Sarahnewman@apg.org.uk - APG Director.
Want to now more ?
Wall Street banks and trading firms are known for hiring the smartest mathematicians and computer scientists in the world.
These geniuses develop complex algorithms and use the most advanced technologies to quickly make investment decisions based on vast amounts of data. Every day, billions of dollars are traded using predictive analytics that enable a high degree of accuracy and results.
This real-time, analytics-intensive model is now moving beyond high finance: It’s the future of marketing.
The marketing landscape itself has grown incredibly complex, with the rise of social networks, apps, and mobile technologies adding to the number of ways marketers need to consider in their efforts to reach target audiences. These new technologies unlock tremendous opportunities for highly personalized and targeted marketing, while driving the need for more advanced algorithms and the ability to crunch massive amounts of data quickly to deliver the right message to the right person at exactly the right time.
Adding to the complexity, marketers and developers are now looking for ways to market to consumers in physical stores or other places via mobile devices in real time based on their exact locations.
For example, a consumer products company might send a coupon to a consumer’s smartphone or smartwatch as she walks through a certain aisle in a store, based on her behavior during the visit, or a vendor might send a special offer to a traveler as he makes his way through an airport.
read rest of the article : http://venturebeat.com/2014/04/20/why-madison-avenue-is-becoming-more-like-wall-street/
It's been 10 years since "Madison & Vine," a book written by Scott Donaton while he was editor of Ad Age, called for the ad industry (Madison Avenue) and entertainment industry (Vine Street) to work together to survive the upheaval promised by ad-skipping technology like TiVo. This was to be done partly by clever product placement but more broadly through content consumers actually wanted to watch.
In some ways, the partnership between advertising and entertainment has become just as imperative and pervasive as the book predicted: There's everything from the P&G-and-Walmart movies on NBC to sponsored listicles on BuzzFeed -- and not a reality competition in sight without heavy brand integration. Subway product placement is extending the lives of TV shows that were on the brink. Millions of people go out of their way to watch videos created by Red Bull. Brands pay Stephen Colbert to make fun of them.
But in other ways, it's shocking how little has changed. "The fact is, traditional TV advertising still works," said Ben Silverman, founder and chairman of entertainment-production company Electus, former co-chairman of NBC Entertainment and enthusiastic proponent of branded entertainment. "So there's not that aggressive a move away from it."
Mitch Kanner, described in "Madison & Vine" as one of the branded entertainment's earliest practitioners and leaders, was more blunt: "People were swinging at the ball 10 years ago. You'd have thought that people would have hit by now."
Despite a lot of experimentation, few partnerships between advertising and entertainment have sparked any sort of cultural change or moved a lot of products off shelves, he said. Examples do exist, such as AT&T's work with "American Idol," which taught the nation how to text. But many other integrations seem as easy to ignore as commercials.
In April, Relativity Media announced the creation of Madvine, an in-house agency that looked to put brands in the same room as writers and producers as they develop content. One if its first clients, Evian, will be a part of the film adaptation of Nicholas Sparks' "The Best of Me," according to Danny Stepper, CEO of Madvine. He declined to share details
Embarrassing missteps like "Cavemen," 2007's failed ABC sitcom starring the Geico Cavemen, still crop up regularly to give the practice a bad name. And there's still an inherent tension in the arrangement. Can marketers and media executives actually work together, to the consumers' enjoyment, after decades of one side proudly producing the content and the other just paying the bills?
"Everyone hated the idea of bringing brands into the content," said Mr. Silverman, who has helped lead the way in branded entertainment through the production of shows like "The Restaurant" and "Fashion Star," both of which had brands at their core.
"It's really hard," he added. "You need the ability to speak the language of people coming to the table. Most people are pontificating on it. It's continuing to grow, but slowly."
Probably you already know what a persona is -if don’t check this -, and probably you, like me, build your first persona using some of the thousands personas layout you can find in the internet. But as has happened to me you’ve probably also discovered this is not easy work…
But you know, I love recipes, so here you have my own recipe to build user personas, step by step including 10 elements your persona should have.
I create this guideline with the purpose to make the process of create personas a simple fill in the blank work, so I think could be useful for you too. Let me know!
The guideline it is structured in 3 points:
Each point follows a What? Why? and How? logic to make it even easier.
“The personas are archetypes built after a preceding exhaustive observation of the potential users” (UCD method)
A persona should include:
Social and demographic characteristics.
Needs, desires, goals
Habits (consumer habits, behavior)
Must do, must never
User experience goals
Any product should have personas!. It is the most basic tool for design experience. Key to identify our real users profile, needs, wants, expectations and end up with a product/service user-oriented.
One persona is build based on several sources information: interviews with real users, analytics, marketing, customer care, etc. Bellow you have a suggested step by step path for build your persona. Recently reading Lean UX method discover and alternative path to traditional User Centered building personas method, but here I will explain only the method based on traditional UCD.
Step by Step: ‘Building your User Persona’
Here I will present the layout with the 10 elements I use at work. This layout has emerged from an analysis of many persona’s layouts and selection of the main elements we consider most useful for working. In next point 3 (elements) you will see which method to follow in order to fill in each one of the elements of the user persona’s layout.
*The original basis for this User Persona layout is a team-work developed with my colleagues: Gerard Adell, Roger Espona and Ignacio Pastor.
Now is time to fill in all the different elements of each persona. The purpose of this guideline was create some method that could be apply for different people in the team to create their personas, so we could somehow guarantee we are using a common approach, not only in the visual aspect, but also, and more important, that we are measuring the same in each case and for each element on the layout. So, next you will find each layout’s element described in details with all the variables included.
This module combine Psychographic, Demographic and Geographic profile and Behavioral profile.
Demographic profile: Like: Age, Gender, Family size, Income, Occupation and Education.
Geographic: Where do your personas live and work?. What’s it like there? (It is a small or a cosmopolitan city?)
Psychographic profile: As Social class, Lifestyle, Activities, Opinions, Motivations and Personality characteristics (see 3.2)
Behavioristic profile: It is a common marketing segmentation but we included other areas more related with the product/service, like User Type (Base on user knowledge, attitude and skills in this case about technology proficiency) and Customer behavior toward product (relationship with our products)
User type: E.g. Inexpert, Medium, Advanced, Expert. (See 3.13 User type)
Customer behavior toward products. Usage rate, Brand loyalty, User status: potential, first-time, regular, etc, Readiness to buy, Benefits sought, Etc. (See point 3.11 Relationship with…)
Persona’s Name: Give your persona a name. Use only name and initial of last name. Persona name help to use this type of statements during design process:
“This idea would work for Ken, but not so much for Diana”
“Would Joan understand what is happening here?”
Write short paragraphs in a narrative way (story based) that resume key points for understand persona life-style, background and motivations.
Personality it is a conflictive module seems exist a lot of research models and discussion about this. In order to apply a modeling that have sense for our daily work and in agile methodology, I propose a combination of two well know personality modeling: The 5 Factor model (also know as Big Five) and the Myers-Briggs Type Indicator (MBTI) based on C. Jung Personality types.
To details about how to outline personality read my post about using MBTI and 5 Factors Model.
Why measuring personality it is important?:
Based on real-users interviews use: self-reported, in-line reading, behavior and body language to calculate a ruge MBTI type and the corresponding value for the two Big Five variables used.
a- For tagging personality using MBTI we first apply a basic questionary. (See post about MBTI)
b- Include “Big-Five Openness and Neuroticism“ score. Remember Openness is an inverse scale, low Neuroticism it is positive, when high is negative.
Represent: People, brands and product that influence his relation with key indicators for your product/service. For example: internet, computers and other devices, software and app.
References: Who? People, sites, brand or products become a referent point regarding to key indicators to you product/service. For example technology and software.
Quick understand persona influences and referents, background expertise, and lifestyle.
Use images to illustrate this variables. This make information more visual and easy reading.
b- Friends: Most apps recommendations come from Clare’s friends during a coffee break.
c- IPAD: This is the most used device by Clare. Shared with her children, it is a family device.
d-Blogger: Clare has a blog where she writes about personal interest.
Archetype it is an attempt to a main classification of user using various information, as Personality, Background, Proficiency, Behavior, User experience goals, etc.
The archetypes should change depending in your product/service domain, but in the example above, for example we suggest this 8 archetypes:
Archetypes help you to cluster similar personas.
You will need to define archetypes based in your product/service. Take a look to Microsoft’s study on Multi-screening to see some example archetypes.
The key quote simulate a Persona’s comment. Pretends reflect behavior or persona attitude as user. What did he expect, afraid or wants?. Could be general or product-related.
A simple sentence that suggests “the user voice” gives impact and “veracity” to our person.
Use interview data. You can combine several real user interviews to create one quote, but try to keep the comment the most realistic possible. Only combine similar user-type and personality.
Select quotes that you consider key or most relevant. Depending on the persona characteristics (E.g. archetype and personality) fears may be more relevant than the desires, for example.
Finally add a note for indicate if persona was referring to Brand or to a specific product.
This element will change depending on the domain of your product. In this layout example ICTs proficiency is a key variable to understand our users.
This graphic representation of proficiency by domain help any reader to easily understand the persona expertise level.
First, select the variables you want to represent depending on the product/service domain. In the example we use: It and Internet / Using software / Using mobile -tablets apps / Using social networks but depending on the product related you could need to use different variables.
We split expertise as a progress bar with 4 levels. Going from inexpert to expert users type.
User experience is what the interaction with the system feels like to the users (subjectively). Some authors define Experience Goals as user’s priorities and expectations and others use Experience Goals to reflects how user feel when interact with the product.
When select experience goals for you persona try identify which of them seems most relevant or priority for that persona.
Experience goals can be define in general way or as product-related:
General: having fun, not feeling stupid or don’t waste time.
Product related: feel confident and secure with the transaction (Ej. persona using a online banking)
User experience goals help us to prioritize user interest regarding to interactive systems, this could be use for take interaction design decisions or as determinant for adding a new feature.
Use interview and survey information to define a set of most significant User Experience Goals from your persona point of view.
read the rest of this article : http://www.ux-lady.com/diy-user-personas/
All proceeds from this event will benefit Jane's NGO, The Thorn Tree Project. Panelists will include Jane Newman, MT Rainey, Lauren Turner, Rosemarie Ryan, Robin Hafitz and Merry Baskin. This event is chaired by Sarah Watson of BBH NY.
You’ve been here before. It’s 2am, your mind is asleep but your PowerPoint is awake. You’ve spent the last 15 hours working on your five slides for today’s pitch, hoping your strategy can find the balance between client brief and creative ideas. You’re exhausted, from the word wrestling and the diagram shaping, but you plan on. Do you know that feeling?
Yes, being a Planner can be a lonely journey. Especially at times of personal confusion and crisis, like not winning that big pitch, or having your ‘position’ made redundant, or not getting the recognition you feel your words and diagrams deserve. Loneliness can come in many forms.
During these dark turns we Planners can trap ourselves in silence or deny ourselves with overconfidence, leading to that big fork in the road. To the left, leave the job, to the right, fake it until someone calls the bluff. This doesn’t happen everyday, but it can happen, and what will you do if it happens to you?
The truth is, the only people who know this journey like you do are your peers. But we hesitate talking to them, because reaching out for help exposes your weaknesses in a world where today’s allies are tomorrow’s competitors.
Perhaps it’s time we created a new way to connect to each other. An option where Planners who feel the sting of being a stranger can share their support with others, who by chance may find comfort in knowing they are not alone, and not so strange after all. Something positive for Planners in dark places.
To do this free of fear, we need is an insurance policy. Anonymity we believe is the way to go. So, we would like to build Planners Anonymous, a digital space for us to congregate and share, safe in the knowledge that our identities are protected. Where we can be comfortable in sharing companionship.
But before we can make this anonymous, we need a small public display of support from the community. So we’re reaching out to you, Planners the world over, to let us know that we are not actually alone in this situation. If we get 200 backers, the space will be built and we can have another way to catch some light when we get to dark places. So please say ‘hello’ somewhere below.
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